WorkTrace
Section titled “WorkTrace”WorkTrace is a QR‑based field service management platform that centralizes communication and scheduling for contractors.
Key Features
Section titled “Key Features”- QR code at each job site for instant customer communication
- Real-time chat between technicians and customers
- Photo attachments and status tracking for each request
- Centralized task management for managers
- Real-time scheduling to prevent double-bookings
- Material tracking to ensure technicians arrive prepared
How It Works
Section titled “How It Works”- Each job site gets a unique QR code
- Customers scan the QR code to submit service requests
- Requests instantly notify your team
- Technicians and customers can chat directly within the system
- Managers see all open tasks and can assign them in real time
Benefits
Section titled “Benefits”- Prevents double-bookings with centralized scheduling
- Reduces second visits by ensuring technicians have necessary materials
- Improves communication between field teams and customers
- Streamlines task management for better efficiency
Getting Started
Section titled “Getting Started”- Quick Start Guide - Set up your first QR code
- How It Works - Understand the complete workflow
- Setup & Integration - Technical implementation details
This feature is part of the Communication & Scheduling solution.