Communication and Scheduling Inefficiency

Field service is decentralized: technicians travel between sites and rarely sit near managers. When teams rely on phone calls or ad‑hoc chat, critical information is lost. Lack of robust communication means technicians don’t have up‑to‑date customer history or equipment data, which increases guesswork and causes avoidable delays.

Poor scheduling leads to overlapping events, double‑bookings and unavailable time slots, and manual spreadsheets scatter information. Across the industry, 25% of field service cases require a second visit because of scheduling conflicts or missing information. Communication failures also contribute to broader construction costs; projects with ineffective communication have far lower on‑time and on‑budget completion rates, and companies can lose US$420,000 per year due to poor communication.

Westmark.dev Solution – WorkTrace

WorkTrace is a QR‑based field service management platform. Each job site gets a unique QR code; when a customer scans it, they can submit service requests that instantly notify your team.

Key Features

• QR code at each job site for instant customer communication
• Real-time chat between technicians and customers
• Photo attachments and status tracking for each request
• Centralized task management for managers
• Real-time scheduling to prevent double-bookings
• Material tracking to ensure technicians arrive prepared

By centralising communication and scheduling in one tool, WorkTrace prevents double‑booking, ensures technicians arrive with the necessary materials and reduces the need for second visits.

Next Steps

• WorkTrace feature - Learn how QR codes streamline field service
• Quick Start Guide - Set up your first automation
• How It Works - Understand the complete workflow

Related Challenges

• Slow Response Times - Get leads in the door faster
• Documentation & Compliance - Keep records of all communications

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Part of the Challenges hub.